The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. ITIL® Intermediate Continual Service Improvement Certification (CSI) is an intermediate level certification offered to professionals within the ITIL® qualification scheme. Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management..
It will enable participants to:
Impart, Test, and Validate the knowledge on industry practices in service management as documented in the ITIL® Continual Service Improvement publication.
Delegates will learn how to:
- Define continual service improvement.
- Describe continual service improvement principles and processes.
- Explain continual service improvement methods and techniques.
- Implement continual service improvement.
- Define strategies for challenges, CSFs, and risk factors.
Course Benefits
ITIL certified professionals are most sought-after by Fortune 500 companies, across the globe, and the demand is sharply increasing.
