ITIL certifications are recognized internationally across industries and companies, regardless of the size of the organization. The two-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition).
It will enable participants to:
- Understand all the elements of the ITIL syllabus.
- Understand the specific examination language.
- Learn strategies and techniques for mastering the examination.
Delegates will learn how to:
- Explain the context of IT Service Management.
- Plan improvements.
- Execute improvement plans and strategy.
- Demonstrate the use of various ITIL techniques and processes.
- Define a new service and its use throughout the Service Life cycle.
- Design services management processes, matrices and organizational governance.
- Understand the value of communication, documentation and automation.
- Understand the examination guidelines.
Course Benefits
ITIL kind of becoming the norm in IT services organizations, with ITIL Foundation certification individuals will;
- Have the ability to be part of delivering or managing IT Services.
- Preferred by IT Service provider organizations for being able to contribute to organization.
- Be able to add value to the organization because of the understanding of specific processes.
- Enhance the competitive edge providing opportunity to stay ahead.
